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Windows Hello Outage

Troubleshooting Windows Hello Sign-in Issues

Error Messages and Facial Recognition Problems

If you're experiencing issues with Windows Hello sign-in, such as error messages or problems with facial recognition, here are some common solutions:

PIN Reset

For forgotten PINs, go to Start > Settings > Accounts > Sign-in options > PIN > I forgot my PIN.

Power Outage Bug

In case Windows Hello is disabled after a power outage, other sign-in options should become available. However, a known bug prevents this.

Alternative Sign-in Methods

Instead of a password, Windows Hello offers alternative sign-in options like facial recognition, fingerprint, or PIN for enhanced security and convenience.

Hardware and Devices Troubleshooter

Use the built-in Windows 10 Hardware and Devices Troubleshooter to diagnose and resolve any underlying hardware issues that may affect Windows Hello.


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